Need Help? ORO GOLD is dedicated to providing you with a superior level of customer service. Choose from the categories below to find the details you’re looking for. For further assistance or additional questions, call our toll-free number at 877-554-1777.

Questions

1. Order Support
   • Check on an Order I have placed?
   • How can I receive samples?
   • How do I cancel my order?
   • What are my payment options?
   • What happens if a product is out of stock?
   •  
2. My Account
   • Forgot Password
   • Sign-In/Register
   •  
3. Help & Contact
   • Retail Inquiries
   • Wholesale Inquiries
   •  
4. FAQs
   • How are taxes applied?
   • How can I find out the ingredients in a product?
   • What are the shipping options?
   • What is the policy of OROGOLD Cosmetics on animal testing?
   • Where can I purchase OROGOLD Cosmetics skincare products?
   •  

Answers

Check on an Order I have placed?

If you are a registered OROGOLD customer, you may check the status of your order online at the link. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at 877-554-1777 or email us at customerservise@mazalent.com. For faster service, please provide your order number when making inquiries.

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Forgot Password

If you forgot your password Click Here

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How are taxes applied?

OROGOLDcosmetics.com is required by law to charge sales tax on orders being shipped to the state of California. If you have any questions regarding our sales tax policies, please contact us at (877) 554-1777.

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How can I find out the ingredients in a product?

The ingredients are listed on the packaging of OROGOLD products. If you have an additional ingredient inquires that is not satisfied by the information posted on the packaging, please e-mail us.

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How can I receive samples?

Please visit your nearest OROGOLD Cosmetics Store to receive a product sample and a FREE 24K Mineral Facial with one of our skilled beauty representatives. To find a store located in your area, use our convenient Store Locator.

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How do I cancel my order?

We do not accept any cancelled orders if the products have already been shipped.

Please contact us immediately at 877-554-1777 if you wish to cancel an order that we can proccess and an OROGOLD customer service representative will be happy to assist you.

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Retail Inquiries

For retail inquiries, Please contact us now!

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Sign-In/Register

To Register/Sign in click here.

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What are my payment options?

Credit Cards Accepted:

• American Express
• MasterCard
• Visa
• Discover
• Paypal

We’re sorry, we do not accept:

• American Express Gift Cards
• CODs
• Personal Checks

 

Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match the criteria.

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What are the shipping options?

OROGOLDcosmetics ships via FedEx worldwide; therefore, we gladly accept orders from all around the world. FedEx does not deliver orders being shipped to APO/FPO or P.O. Box addresses. Product lines, shipping rates and fees may vary depending on the delivery address of your order.Your packages may be subject to the custom fees and import duties of the country to which you have your order shipped to. These charges are always the recipient's responsibility.

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destinated country. When ordering from OROGOLDcosmetics.com, the recipient is recorded as the importer and must comply with all laws and regulations of the destinated country. The recipient of an international shipment (outside of the United States), may be subject to such import taxes, customs, duties, and fees, which are levied once a shipment reaches your country. Additional charges may be added for customs clearance which must be accountable by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. You should contact your local customs office for further information and instruction. Be sure to understand when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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What happens if a product is out of stock?

If an item is unavailable at the time of purchase, you will be notified right away. Should an item become unavailable while it is in your cart, you will be notified and reimbursed.

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What is the policy of OROGOLD Cosmetics on animal testing?

OROGOLD Cosmetics does not test on animals. The company believes in providing high-quality products as well as high-quality service. You can be ensured that all OROGOLD Cosmetics products are formulated with ingredients that are universally used by the cosmetic industry. All of our products are thoroughly tested for safety and must pass very stringent requirements.

If you have any concern about products' ingredients, please e-mail us with specific information such as name of product and a detailed explanation. We will gladly report back to you within a timely manner.

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Where can I purchase OROGOLD Cosmetics skincare products?

OROGOLD Cosmetics products are available directly on this website or in-store. For store locations near you, please visit our Store Locator.

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Wholesale Inquiries

For wholesale inquiries, Please contact us now or call 818-886-3200

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